Email
Negative Review Response #1
Used 2877 times
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Intro
Hi {first name},We appreciate you taking the time to review our product. Since we value everyone’s feedback I’d like to offer an apology about {main criticism in review}. {Mention reviewer’s comments on how their issue impacted them}.
Response
I hope that we can do better in the future, so I’m sending your feedback to {whoever in your company would be responsible for fixing the problem}. All customer concerns are valuable as we try to make {product or service complained about}. Please don’t hesitate to reach out with any further feedback, or if you have suggestions for improvement..Sincerely,
{your name}
{your email address}
